Case management
Youth Case Intake System
Structured intake for youth cases — complete records from first contact, not scattered forms.
The problem
Intake staff captured case details on paper and ad-hoc forms. Information was incomplete at handoff, duplicate entry slowed downstream teams, and supervisors lacked a consistent view of new cases entering the system.
What it does
A digital intake process that guides staff through required fields, validates completeness, and creates a structured case record ready for the next stage of processing.
What changed
- Standardized intake forms with required data captured upfront
- Less re-keying when cases move to the next team
- Supervisors can see new cases as they enter the pipeline
- Clearer handoffs between intake and case management